Cancellation Policy

Clear • Simple • Transparent - March 6, 2026

⏰ Free Cancellation — First 24 hours

Within 24 hours of booking, the payment is only authorized (not charged)

  • ✓100% immediate release — no charge on your card
  • ✓No reason required
  • ⚠️The event must start at least 12 hours after the request
🕒

24h Zero Cost

Cancel without charges

❌ After the charge

After 24 hours the payment is charged. From that point, no refunds can be obtained at the customer's initiative.

Legal Reference: Art. 59 lett. n) of the Consumer Code (Leisure services).

Event Cancelled by Organizer

If the organizer cancels: automatic 100% refund (authorization release or full refund). The customer loses nothing.

Event Postponed

If postponed: you receive an email with ACCEPT (new date) or REJECT (100% refund). You have 7 days to decide.

How to Request

Online Procedure:
Profile → My Tickets → Cancel

Direct Support:
Email: segreteria@prolocoustica.com

Download the Full Document

Legal document in PDF format with all details of the cancellation and refund policy.

Customer Version (PDF)
Also available in:Versione Italiana (PDF)

Cancellations during the first 24h: instant release. Refunds on charged payments: 5-10 business days.

See Full Terms